Refund policy

Return & Refund Policy

Please Read Before Purchasing

Due to the nature of our handmade, custom products, all sales are final. Once an order is placed, it cannot be canceled, returned, or refunded. Each item is crafted specifically for you, and we are unable to resell personalized products.

Air Pockets & Minor Imperfections
Occasionally, small air pockets or bubbles may appear during transit. These are a normal occurrence caused by shipping conditions and are not considered defects. Such imperfections do not affect the functionality or quality of the product and do not qualify for a return or replacement.

If Your Order Arrives Damaged
We want you to be completely satisfied with your purchase. If your item arrives damaged or incorrect, please reach out to us within 48 hours of delivery.   Be sure to include clear photos of the issue so we can assess the situation. If the problem meets our criteria, we will offer a suitable resolution, such as a replacement or partial refund.

Thank you for understanding our policies and supporting our work!

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at taryn@puredesignsco.shop.