Refund policy

Refund & Return Policy

We want you to love your Pretty On Purpose order! 🎀 If there is an issue with your order, please contact us within 7 days of delivery so we can help.

Damaged, defective, or incorrect items:
If your item arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and clear photos of the item and packaging so we can review the issue.

Returns & exchanges:
Because some of our products are made to order or fulfilled by third-party fulfillment partners, return and exchange eligibility may vary by product. Please contact us before sending anything back. Items returned without prior authorization may not be accepted.

Items must be unworn, unused, unwashed, and in their original condition with tags and packaging, when applicable.

Made-to-order and custom products:
Personalized, customized, and made-to-order items may not be eligible for returns or exchanges unless they arrive damaged, defective, or incorrect.

Final sale items:
Items marked Final Sale cannot be returned or exchanged unless they arrive damaged, defective, or incorrect.

Refunds:
If a refund is approved, it will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Shipping charges:
Original shipping charges are generally non-refundable unless the return is due to an error with the order or a damaged/defective item.

Order changes and cancellations:
Orders may enter processing quickly. Contact us as soon as possible if you need to request a change or cancellation. We cannot guarantee changes or cancellations once an order has entered production or fulfillment.

Questions?
Please contact us through our Contact Us page and include your order number so we can assist you.