FREQUENTLY ASKED QUESTIONS 🎀
When will my order ship?
Processing times vary depending on the item ordered. Once tracking information becomes available, you'll receive an email with your shipping details. Visit our Shipping & Delivery page for additional information.
Why did I only receive part of my order?
Don't panic, pretty! 💕 Some Pretty On Purpose products are fulfilled by different partners, so items from the same order may arrive in separate packages and at different times.
Will I receive tracking information?
Yes! Once tracking becomes available for your shipment, it will be sent to the email address provided at checkout.
Can I change or cancel my order?
Contact us as soon as possible. Because some products begin processing shortly after an order is placed, changes or cancellations cannot be guaranteed.
Can I return something if it doesn't fit?
Return eligibility depends on the type of product purchased. Eligible boutique apparel may qualify for return within our stated return window, while made-to-order products have different restrictions. Please review our Returns & Exchanges policy for complete details.
Do you offer exchanges?
We don't currently offer direct exchanges. Please visit our Returns & Exchanges page for available options.
What if my item arrives damaged or incorrect?
Oh hell no. 😭 We want to know about it! Contact us with your order number and clear photos of the item and packaging so we can review the issue and help with the appropriate next step.
How do I know what size to order?
Please review the size information provided on the individual product page before ordering. Sizing may vary between styles, so don't assume your size will be identical across every item.
Where can I contact Pretty On Purpose?
Visit our Contact Us page and send us a message. If you're contacting us about an existing order, please include your order number so we can assist you faster.
Still have a question? 🎀
We're happy to help! Head over to our Contact Us page and send us a message.
💕 Pretty On Purpose